Kelly's Irish Pub and Balcony Bar
Overview
Welcome to Kelly's Irish Pub, a family Hotel that prides itself in providing quality service and promoting local produce, especially wine.
Situated in the heart of Mudgee, Kelly's Irish Pub has multiple bars, cracking country food in the bistro, in-house cellar door, accommodation and more.
With incredible live entertainment every Friday and Saturday, home to the region's best live music scene. Downstairs, be treated to local rock and roll, karaoke, soulful acoustics and more.
Upstairs, discover delicious cocktails and the best views in town at The Balcony Bar, with DJs turning up the heat every Friday and Saturday night.
Accessibility
Actively welcomes people with access needs.
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met
Caption all entertainment (TVs, live shows, performances)
Caters for people who are blind or have vision loss
Caters for people who are deaf or have hearing loss
Caters for people who use a wheelchair.
Caters for people with allergies and intolerances.
Employ people with disability
Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
Have TVs with captioning option
Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
Train your staff in communicating with people who are deaf or have hearing loss
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Use easy read fonts in your signage and communication materials (Helvetica and Arial)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
