Tranquilo Beach House

A quiet space is available at the venue/ facility

Actively welcomes people with access needs.

Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

Allow space around toilet for a wheelchair (A space of at least 900mm width beside the toilet pan and 1200mm clearance in front of the toilet pan is required)

Ask all visitors if there are any specific needs to be met

Caters for people who use a wheelchair.

Caters for people with high support needs who travel with a support person

Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)

Have a handheld shower hose (should be at least 1500mm long)

Have a kitchen area and desk which is accessible for a person at seated height or is height adjustable

Have a lever handle on bathroom door

Have a lever handle on the door (easier to use)

Have a place to store medical equipment (eg oxygen)

Have a shower curtain (no door)

Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)

Have a wheelchair accessible bathroom (Entrance to bathroom must have step free greater than 5mm or a doorway threshold ramp not exceeding 1:8 for 450mm. Bathrooms dimensions must be no less than 2000mm X 2500mm. Have a hobless (step free) shower recess. Shower recess must have at least 1100 x 1100mm clear area for wheelchair access (no door). Have a slip resistant fold down seat or fixed seat in shower .Seat must be at least 900mm long.)

Have a wheelchair accessible toilet / shower and change room

Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)

Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

Have enough space for a wheelchair to move around three sides of a double king sized bed (A pathway of 1200mm minimum width is required for wheelchair access)

Have grab rails in the bathroom

Have grabrails in shower recess (can be removable and height adjustable)

Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.

Have step free access to room (Entrance to the room wheelchair accessible with step free greater than 5mm or has a doorway threshold ramp not exceeding 1:8 for 450mm length)

Have step free outdoor pathways (includes picnic areas, barbecues and shelters)

Have twin beds available on request

Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc in your access statement)

Offer a range of contact methods for receiving complaints

Offer multiple options for booking - web, email, phone

Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

Provide grabrails provided adjacent to the toilet

Provide room for hoist under the bed (minimum 100mm required to store a hoist)

Provide seating in common areas including reception area

Provide wheelchair access to spa/gym

Use floors/coverings which are slip resistant, firm and smooth

Use non-slip tiles in the bathroom or slip resistant matting

Website meets WCAG 2.0 accessibility standards

Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)