Private Wine Tours
Overview
Private Wine Tours are for those groups who have pre-booked their wine tour or would like to book an exclusive private wine tour
Private Wine Tours includes
An expert tour guide
Assistance in tour timing and venue bookings
Advice on selection of venues - cellar doors and lunch venues
All bookings from the planned tour is the responsibility of the customer
Customer completes bookings and provides confirmation
max 10 people
Accessibility
Actively welcomes people with access needs.
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Use floors/coverings which are slip resistant, firm and smooth
Use Plain English / easy read signage and information (includes menus and emergency information)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
