Potoroo Palace - Native Animal Sanctuary
Overview
Potoroo Palace Native Animal Education Sanctuary is a not-for-profit public wildlife sanctuary on Djiringanj land just 10 minutes outside Merimbula NSW. They are passionate about conservation, education and community. Welcome to support the by visiting them!
Please visit to see a koala, wander among the kangaroos, touch a snake, stroll through the cooling mist of the walk-through aviary and have lunch and really good coffee at the Blue Wren Café.
You can get up close to their kangaroos, emus, ducks who roam the park freely and hand feed them with an Animal Feed Bag that are available at the entrance.
Potoroo Palace is about conservation, education and community. They acknowledge and have deep respect for the knowledge of the traditional custodians of this land, past, present and emerging.
They want to show people ways of living with native animals and valuing the trees, grasses and microorganisms living in the soil.
Accessibility
A quiet space is available at the venue/ facility
Allows a person's carer free entry into participating venues and events
Actively welcomes people with access needs.
Adhere to The Food Authority requirements for allergy management in food preparation
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Caters for people who use a wheelchair.
Caters for people with allergies and intolerances.
Caters for people with high support needs who travel with a support person
Employ people with disability
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have a wheelchair accessible toilet / shower and change room
Have an accessible public toilet which is unlocked
Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)
Have step free access to restaurant, lounge and bar
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide toiletries which are chemical and fragrance free (if requested)
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Train your staff to respond to allergic reactions
Use organic (chemical and fragrance free) cleaning products
Use Plain English / easy read signage and information (includes menus and emergency information)
Website meets WCAG 2.0 accessibility standards
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
