Eden Visitor Information Centre
Overview
The Eden Visitor Information Centre is housed inside the award-winning, architecturally designed Eden Welcome Centre at Snug Cove, located directly on the Cruise Wharf in the heart of Eden's working harbour. Opened in 2021, the building is a striking addition to the waterfront, constructed with recycled timber sourced from across New South Wales and Victoria, and featuring a harbourside maritime walkway and Indigenous etchings on the exterior.
Positioned at one of Australia's most popular regional cruise ports, the Centre welcomes tens of thousands of cruise passengers each year. Eden is visited by both international and domestic cruise ships, ranging from small expedition vessels through to some of the largest cruise ships operating in Australia, making the Visitor Information Centre a first point of contact for many thousands of visitors arriving by sea.
The Visitor Centre occupies the ground floor of the building and offers a carefully curated selection of local products and produce, including books, jewellery, homewares, souvenirs and pantry items. Visitors can also explore an extensive range of brochures, visitor guides and maps covering destinations within a two- to three-hour drive of Eden.
A team of passionate local volunteers staff the information counter and look forward to sharing their knowledge, tips and hidden gems to help visitors make the most of their time in Eden and the Sapphire Coast.
Accessibility
A quiet space is available at the venue/ facility
Actively welcomes people with access needs.
Caters for people who are blind or have vision loss
Caters for people who use a wheelchair.
Caters for people with high support needs who travel with a support person
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Employ people with disability
Have Braille and tactile signage on all information and paths of travel
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have a wheelchair accessible toilet / shower and change room
Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
Have an accessible public toilet which is unlocked
Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
Have grab rails in the bathroom
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide seating in common areas including reception area
Use non-slip tiles in the bathroom or slip resistant matting
Use Plain English / easy read signage and information (includes menus and emergency information)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)