Full Day Exclusive Couples Carriage Charter
Overview
This all-inclusive day package for two includes everything. Your day will begin with a complimentary transfer to your premium heritage carriage.
Your carriage will be waiting with a bottle of chilled sparkling wine and a cheese platter for a full day of meandering through the beautiful Hunter Valley wine country visiting three to five boutique cellar doors for exclusive tastings.
This incredible tour also includes a restaurant lunch or a secluded picturesque picnic lunch for two including local produce such as charcuterie, cheese, fruits and desserts.
To finish out the day you'll enjoy a stop for cheese, chocolate and gelato.
If you're looking to relax and take in the best the Hunter Valley has to offer, choose one of the private charter experiences in the exclusive Carriage Fleet.
Accessibility
A quiet space is available at the venue/ facility
Actively welcomes people with access needs.
Adhere to The Food Authority requirements for allergy management in food preparation
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met
Caters for people who are blind or have vision loss
Caters for people who are deaf or have hearing loss
Caters for people who use a wheelchair.
Caters for people with allergies and intolerances.
Caters for people with high support needs who travel with a support person
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Employ people with disability
Have a wheelchair accessible toilet / shower and change room
Have an appropriate area for toileting an assistance dog
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Have wheelchair access to amusements and activities including boats and bush trails (includes tour rides, skyways, trolley cars, flying fox, amusement rides and boating)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)
Provide information in large print
Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
Train your staff in communicating with people who are deaf or have hearing loss
Train your staff in communicating with people with learning or behavioural challenges
Use floors/coverings which are slip resistant, firm and smooth
Use Plain English / easy read signage and information (includes menus and emergency information)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
