Mildura Visitor Information Centre
Overview
The Mildura Visitor Information Centre is a fully staffed and accredited information and booking centre. The friendly staff can assist with information on the many local attractions, accommodation venues, tours and cruises and help you to unlock the hidden gems of the region.
Bookings may also be made through the centre for Accommodation, Tours, or Box Office Ticketing.
Interpretive displays and a wide range of brochures highlight the attractions and the history of the area.
Souvenirs and quality locally handcrafted giftware and produce are available in the gift shop.
Mildura Visitor Information Centre look forward to informing you about the wonderful Mildura Murray Region.
Accessibility
A quiet space is available at the venue/ facility
Allows a person's carer free entry into participating venues and events
Actively welcomes people with access needs.
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met
Caters for people who are deaf or have hearing loss
Caters for people who use a wheelchair.
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have a wheelchair accessible toilet / shower and change room
Have a wheelchair/scooter charging station (power point) in an accessible location
Have an accessible public toilet which is unlocked
Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)
Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
Have step free access to the conference or function room
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Have TVs with captioning option
Have volume controlled phones
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Use Plain English / easy read signage and information (includes menus and emergency information)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)