Stockland Shellharbour
Overview
Stockland Shellharbour is located 20 kilometres south of the Wollongong Central Business District.
Shop mega retail stores from Myer, Kmart, Target, Coles, Woolworths and more than 220 specialty stores across fashion, beauty, homewares, entertainment, footwear and gift stores to meet your everyday needs including Country Road, JB HI-FI, Priceline, Kathmandu, Decjuba, Foot Locker, Miniso, Portmans, Platypus, Sheike, Universal Store, City Beach and more.
The centre boasts an alfresco dining precinct The Avenue with family-friendly restaurants including Grill'd, Zeus Street Greek and Hong Kong Chef. The centre also includes a kids playground, five-star parents facilities, free WiFi, accessible amenities a quiet rooms designed to create a safe place used as a retreat away from the busy shopping centre. The rooms feature sensitive play screens, tactile wall panels, sensory wall coverings, bean bag and dimmable lights.
Stockland Shellharbour offers over 3,000 car parking spaces, with over 1,200 of these undercover and is conveniently located on Lake Entrance Road in Shellharbour City Centre, approximately 20 kilometres south of the Wollongong CBD. The Centre is easily accessible by bus or taxi.
Accessibility
A quiet space is available at the venue/ facility
Actively welcomes people with access needs.
Adhere to The Food Authority requirements for allergy management in food preparation
Caters for people who are blind or have vision loss
Caters for people who are deaf or have hearing loss
Caters for people who use a wheelchair.
Caters for people with allergies and intolerances.
Caters for people with high support needs who travel with a support person
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Employ people with disability
Have a bathroom which is fully accessible and equipped with ceiling hoist and adult change table
Have a Changing Places or Lift & Change toilet with a hoist and adult change table
Have a place to store medical equipment (eg oxygen)
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have a wheelchair accessible toilet / shower and change room
Have a wheelchair/scooter charging station (power point) in an accessible location
Have an accessible public toilet which is unlocked
Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)
Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
Have grab rails in the bathroom
Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
Have step free access to restaurant, lounge and bar
Have visual alerts for emergencies (Include flashing light)
Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis, ferry, tram, light rail etc in your access statement)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide information in large print
Provide seating in common areas including reception area
Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
Train your staff in communicating with people who are deaf or have hearing loss
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Train your staff to respond to allergic reactions
Use easy read fonts in your signage and communication materials (Helvetica and Arial)
Use floors/coverings which are slip resistant, firm and smooth
Use non-slip tiles in the bathroom or slip resistant matting
Use organic (chemical and fragrance free) deodorisers in public areas and rooms
Use Plain English / easy read signage and information (includes menus and emergency information)
Website meets WCAG 2.0 accessibility standards
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)