Stay in nature’s paradise at Eden’s new boutique hotel, where service is anything but ordinary.
Once known as the ‘Grand Old Lady’ of Eden, Hotel Australasia reopened its historic doors in late 2022 after a loving restoration. Built in 1904, the heritage building has a rich local history as the heart of the town, often bringing the community together to celebrate, connect and trade.
Here at Hotel Australasia we’re proud of our past.
This history was not forgotten as Hotel Australasia was transformed into an historic boutique hotel, with an elevated dining restaurant, bistro, and cocktail bar. The names of each of the dining venues tips a hat to the past, and the eight boutique rooms are finished with historic design pieces of the original accommodation.
Actively welcomes people with access needs.
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Allow space around toilet for a wheelchair (A space of at least 900mm width beside the toilet pan and 1200mm clearance in front of the toilet pan is required)
Ask all visitors if there are any specific needs to be met
Caters for people who use a wheelchair.
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)
Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
Have enough space for a wheelchair to move around three sides of a double king sized bed (A pathway of 1200mm minimum width is required for wheelchair access)
Have grab rails in the bathroom
Have grabrails in shower recess (can be removable and height adjustable)
Have lifts with enough space for people using a mobility aid to enter and turn around to use the lift buttons. Buttons are at accessible height.
Have step free access to restaurant, lounge and bar
Have step free access to room (Entrance to the room wheelchair accessible with step free greater than 5mm or has a doorway threshold ramp not exceeding 1:8 for 450mm length)
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide grabrails provided adjacent to the toilet
Provide seating in common areas including reception area
Provide valet parking
Train your staff in disability awareness
Use floors/coverings which are slip resistant, firm and smooth
Use non-slip tiles in the bathroom or slip resistant matting