Customs House Hotel
Overview
Customs House Hotel is an iconic building located on beautiful Newcastle Harbour.
Relax in one of Newcastle’s largest beer gardens, taking in the atmosphere and views of the beautiful park and harbour. Take a seat inside, with a cocktail in hand, surrounded by images of Newcastle's past.
Dine amongst the history of Customs House with its modern Australian restaurant or take the more casual beer garden option. Whatever the occasion, Customs is the perfect Newcastle answer.
Accessibility
Actively welcomes people with access needs.
Adhere to The Food Authority requirements for allergy management in food preparation
Caters for people who use a wheelchair.
Caters for people with allergies and intolerances.
Have an accessible public toilet which is unlocked
Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)
Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
Offer multiple options for booking - web, email, phone
Train your staff in communicating with people with learning or behavioural challenges
Train your staff to respond to allergic reactions
Use Plain English / easy read signage and information (includes menus and emergency information)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
