Peterson House

Actively welcomes people with access needs.

Adhere to The Food Authority requirements for allergy management in food preparation

Caters for people who are deaf or have hearing loss

Caters for people who use a wheelchair.

Caters for people with allergies and intolerances.

Employ people with disability

Have a hearing loop

Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)

Have a wheelchair accessible toilet / shower and change room

Have an accessible public toilet which is unlocked

Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)

Have equipment to respond to anaphylactic shock such as epi–pens and defibrillator

Have step free access to restaurant, lounge and bar

Have step free access to the conference or function room

Have step free outdoor pathways (includes picnic areas, barbecues and shelters)

Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)

Offer a range of contact methods for receiving complaints

Offer multiple options for booking - web, email, phone

Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

Provide linen that is chemical and fragrance free (if requested)

Provide toiletries which are chemical and fragrance free (if requested)

Train your staff in disability awareness

Train your staff to respond to allergic reactions

Use organic (chemical and fragrance free) cleaning products

Use organic (chemical and fragrance free) deodorisers in public areas and rooms