Australian Bush Delights - Hattah Lakes Full Day Tour
Overview
Murray Offroad Adventures' Hattah Lakes Tour is a full day tour of Hattah/Kulkyne National Park. Travel in comfort to experience this internationally listed RAMSAR National Park full of many heritage values.
Drive through a unique area that changes from waterways and floodplain forests through to open pine woodlands and the dense Mallee landscapes. Observe the rich diversity of plants and wildlife that thrive near the many Lakes.
Then travel out to the ancient landscapes of the Raak plain and enjoy the extreme wide open spaces.
Accessibility
Actively welcomes people with access needs.
Adhere to The Food Authority requirements for allergy management in food preparation
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met
Caters for people who are blind or have vision loss
Caters for people who are deaf or have hearing loss
Caters for people with allergies and intolerances.
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Have equipment to respond to anaphylactic shock such as epi–pens and defibrillator
Have handrails on all your stairways
Have TVs with captioning option
Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide toiletries which are chemical and fragrance free (if requested)
Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Train your staff to respond to allergic reactions
Use floors/coverings which are slip resistant, firm and smooth
Use non-slip tiles in the bathroom or slip resistant matting
Use organic (chemical and fragrance free) deodorisers in public areas and rooms
Use Plain English / easy read signage and information (includes menus and emergency information)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
