Helensburgh Library
Overview
Helensburgh Library is a cosy and welcoming space on the main street of Helensburgh, just a short stroll from local shops.
An inclusive and safe space, the Library is home to a collection of books, films, magazines and music, with free technology and internet access, and friendly expert staff on hand.
The Library hosts events and programs for all ages, including fun preschool literacy programs.
Free parking is available on-site.
Accessibility
Access and Inclusion Statement
A quiet space is available at the venue/ facility
Actively welcomes people with access needs.
Caters for people who are blind or have vision loss
Caters for people who are deaf or have hearing loss
Caters for people who use a wheelchair.
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
Have an accessible public toilet which is unlocked
Have an appropriate area for toileting an assistance dog
Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
Have grab rails in the bathroom
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Have visual alerts for emergencies (Include flashing light)
Offer a range of contact methods for receiving complaints
Provide digital communication materials (hard copy information is also available on line)
Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)
Provide information in large print
Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
Train your staff in communicating with people who are deaf or have hearing loss
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Use easy read fonts in your signage and communication materials (Helvetica and Arial)
Use floors/coverings which are slip resistant, firm and smooth
Use non-slip tiles in the bathroom or slip resistant matting
Use Plain English / easy read signage and information (includes menus and emergency information)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
