Irukandji Shark & Ray Encounters

Overview

Irukandji Shark and Ray Encounters are leaders in marine educations, conservation and fun. This unique experience is unmatched by any other location in the country. Visitors interact with marine life…

Irukandji Shark and Ray Encounters are leaders in marine educations, conservation and fun. This unique experience is unmatched by any other location in the country. Visitors interact with marine life during a guided tour of the aquarium, joining them in their natural style-lagoons, petting and feeding them all under the ever-watchful eyes of the experienced guides. There are even opportunties to get up close with a special encounter with sharks and rays or to snorkel in the deep and swim amongst them.

Irukandji is a massive family, fish and staff alike, as they set out to reveal the true character of some of the worlds most beautiful, intelligent, elusive creatures, at the same time they educate visitors about Australia's delicate ocean ecosystems and ocean pollution.

Located in the beautiful Port Stephens on the mid north coast: one of the best holiday destinations in Australia.

A quiet space is available at the venue/ facility

Allows a person's carer free entry into participating venues and events

Actively welcomes people with access needs.
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met

Caters for people who are blind or have vision loss

Caters for people who are deaf or have hearing loss

Caters for people who use a wheelchair.

Caters for people with allergies and intolerances.

Caters for people with high support needs who travel with a support person

Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)

Employ people with disability
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have accessible seating areas in theatrette
Have an accessible public toilet which is unlocked
Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)
Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
Have step free access to restaurant, lounge and bar
Have step free access to the conference or function room
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Have wheelchair accessible transport options available in the general vicinity (provide information on name of the operator, phone and website link to individual providers for private vehicles, community transport train, mini vans, hire cars, buses, taxis
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide information in large print
Provide seating in common areas including reception area
Train your staff in communicating with people who are deaf or have hearing loss
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Use floors/coverings which are slip resistant, firm and smooth
Use non-slip tiles in the bathroom or slip resistant matting
Use Plain English / easy read signage and information (includes menus and emergency information)
Website meets WCAG 2.0 accessibility standards
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)

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