Woolgoolga MTB Festival

Event dates to be confirmed: September 2022

Overview

The Woolgoolga MTB Festival is a three day Mountain Bike extravaganza situated in the beachside town of Woolgoolga, near Coffs Harbour. Showcasing the beautiful landscape of the Coffs Coast, the…

The Woolgoolga MTB Festival is a three day Mountain Bike extravaganza situated in the beachside town of Woolgoolga, near Coffs Harbour.

Showcasing the beautiful landscape of the Coffs Coast, the Woolgoolga MTB Festival offers riders of all disciplines, abilities and fitness levels the opportunity to take part in awesome mountain bike races and activities

A quiet space is available at the venue/ facility
Actively welcomes people with access needs.
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met
Caption all entertainment (TVs, live shows, performances)

Caters for people who are blind or have vision loss

Caters for people who are deaf or have hearing loss

Caters for people who use a wheelchair.

Caters for people with high support needs who travel with a support person

Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)

Have a wheelchair accessible toilet / shower and change room
Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
Have an accessible public toilet which is unlocked
Have an appropriate area for toileting an assistance dog
Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Have TVs with captioning option
Have wheelchair access to amusements and activities including boats and bush trails (includes tour rides, skyways, trolley cars, flying fox, amusement rides and boating)
Have wheelchair accessible picnic tables (picnic tables require 720mm knee clearance and 800mm maximum height)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide digital communication materials (hard copy information is also available on line)
Provide information in large print
Provide seating in common areas including reception area
Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
Train your staff in communicating with people who are deaf or have hearing loss
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Use easy read fonts in your signage and communication materials (Helvetica and Arial)
Use Plain English / easy read signage and information (includes menus and emergency information)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)

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