Dolphin Marine Conservation Park
Overview
Experience incredible marine animals up closer than anywhere else in Australia and ignite your passion for marine conservation.
Learn about dolphins, Australian sea lions, penguins, fish and turtles. Discover how Dolphin Marine Conservation Park in Coffs Harbour works to protect precious marine and other wildlife and the oceans and environment every day.
Tour the marine animal rescue and rehabilitation hospital and observe sea turtles and other creatures in care before they return to their ocean homes.
Hear the local first nations Gumbaynggirr Dreamtime story about how dolphins originated. Be inspired to take simple actions daily to keep tthe oceans and environment clean and plastic-free for future generations.
Once-in-a-lifetime in-water and land-based private and group marine animal experiences are available.
Open every day.
Check the website and social media for updated opening times, schedules and program details.
Group Bookings are available for bus tours, schools, social clubs, functions and special events.
School holiday and educational programs, incursions and excursions.
Licensed Creekside Cafe is open every day for breakfast, lunch, coffee and snacks.
Check social media for updated opening hours.
Gift shop with local and first nations gifts, artwork, souvenirs and sustainable, eco-friendly plush toys.
Accessibility
A quiet space is available at the venue/ facility
Allows a person's carer free entry into participating venues and events
Actively welcomes people with access needs.
Adhere to The Food Authority requirements for allergy management in food preparation
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Caters for people who use a wheelchair.
Caters for people with allergies and intolerances.
Caters for people with high support needs who travel with a support person
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Employ people with disability
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have a wheelchair accessible toilet / shower and change room
Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
Have accessible seating areas in theatrette
Have an accessible public toilet which is unlocked
Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)
Have grab rails in the bathroom
Have step free access to restaurant, lounge and bar
Have step free access to the conference or function room
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide seating in common areas including reception area
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Train your staff to respond to allergic reactions
Use Plain English / easy read signage and information (includes menus and emergency information)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
