Coffs Coast Wildlife Sanctuary
Overview
Coffs Coast Wildlife Sanctuary aims to inspire visitors to care for marine environments through unique experiences and education.
Coffs Coast Wildlife Sanctuary is privileged to care for the amazing marine animal ambassadors that call the sanctuary home and share them with visitors. The Sanctuary rescues and rehabilitates hundreds of sick and injured marine animals each year, and releasing them back to their natural ocean homes.
The Sanctuary aims educate and inspire the next generation to change their behaviour through unique, hands-on education programs. School children of all ages interact with our animals in lessons they will remember forever.
Coffs Coast Wildlife Sanctuary also leads the way within the local business and industry community through our partnership with the NSW Office of Environment and Heritage in their Sustainability Advantage Program. Through these programs, Coffs Coast Wildlife Sanctuary helps local businesses to go ‘green’. Our park was recently honoured with a Bronze Partner Award and achieved ‘Zero carbon footprint for waste to landfill’.
Accessibility
A quiet space is available at the venue/ facility
Allows a person's carer free entry into participating venues and events
Actively welcomes people with access needs.
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met
Caters for people who are blind or have vision loss
Caters for people who are deaf or have hearing loss
Caters for people who use a wheelchair.
Caters for people with allergies and intolerances.
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Employ people with disability
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have a wheelchair accessible toilet / shower and change room
Have a wheelchair/scooter charging station (power point) in an accessible location
Have accessible seating areas in theatrette
Have an accessible public toilet which is unlocked
Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)
Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
Have equipment to respond to anaphylactic shock such as epi–pens and defibrillator
Have grab rails in the bathroom
Have handrails on all your stairways
Have step free access to restaurant, lounge and bar
Have step free access to the conference or function room
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Have wheelchair access to amusements and activities including boats and bush trails (includes tour rides, skyways, trolley cars, flying fox, amusement rides and boating)
Have wheelchair accessible picnic tables (picnic tables require 720mm knee clearance and 800mm maximum height)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)
Provide seating in common areas including reception area
Provide wheelchair access to spa/gym
Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
Train your staff in communicating with people who are deaf or have hearing loss
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Train your staff to respond to allergic reactions
Use easy read fonts in your signage and communication materials (Helvetica and Arial)
Use Plain English / easy read signage and information (includes menus and emergency information)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
