The Family Hotel
Overview
Situated on the corner of Belmore and Bridge Street, The Family Hotel is the most historical of The Pub Group venues.
This beautifully restored heritage hotel has been lovingly maintained with renovations committed to modernising the venue without losing the hotel’s charm.
The friendly well-trained staff are proud that some of their patrons have called The Family their watering hole for many years. It’s the place for mates to meet.
The Family provides dining options in the bars, courtyard, dining room or Moonshiners Honky Tonk Bar. A new and exciting menu has been devised, giving diners an excuse to turn off the oven and pop into The Family on any given night. Daily specials make dining out affordable for all budgets.
Moonshiners Honky Tonk Bar at The Family is a part of Tamworth’s nightlife history. Previously known as Doms, this former nightclub has now been restored to cater for corporate and party people and is a truly intimate and unique venue with the capacity to hold up to 300 people.
Accessibility
A quiet space is available at the venue/ facility
Actively welcomes people with access needs.
Adhere to The Food Authority requirements for allergy management in food preparation
Caters for people who use a wheelchair.
Caters for people with allergies and intolerances.
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have an accessible public toilet which is unlocked
Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)
Have equipment to respond to anaphylactic shock such as epi–pens and defibrillator
Have step free access to restaurant, lounge and bar
Have step free access to the conference or function room
Have step free outdoor pathways (includes picnic areas, barbecues and shelters)
Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Train your staff to respond to allergic reactions
Use Plain English / easy read signage and information (includes menus and emergency information)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
