Forbes Visitor Information Centre

Ask all visitors if there are any specific needs to be met

Caters for people who are blind or have vision loss

Caters for people who are deaf or have hearing loss

Caters for people who use a wheelchair.

Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)

Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)

Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

Have an accessible public toilet which is unlocked

Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)

Have doorways which are easy to open and have lever handles (doorways 850mm or wider when open and not heavy)

Have grab rails in the bathroom

Have handrails on all your stairways

Have step free outdoor pathways (includes picnic areas, barbecues and shelters)

Have TVs with captioning option

Offer a range of contact methods for receiving complaints

Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

Provide seating in common areas including reception area

Train your staff in disability awareness

Use non-slip tiles in the bathroom or slip resistant matting