Paradise Palms Motel Mulwala

Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

Ask all visitors if there are any specific needs to be met

Caters for people who are blind or have vision loss

Caters for people who are deaf or have hearing loss

Caters for people who use a wheelchair.

Caters for people with allergies and intolerances.

Caters for people with high support needs who travel with a support person

Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)

Have a doorbell or intercom at an accessible height and display a contact number (accessible height is 900mm-1100 mm)

Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)

Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)

Have step free access to room (Entrance to the room wheelchair accessible with step free greater than 5mm or has a doorway threshold ramp not exceeding 1:8 for 450mm length)

Have step free outdoor pathways (includes picnic areas, barbecues and shelters)

Have TVs with captioning option

Have twin beds available on request

Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)

Offer a range of contact methods for receiving complaints

Offer multiple options for booking - web, email, phone

Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)

Provide information in large print

Provide linen that is chemical and fragrance free (if requested)

Provide seating in common areas including reception area

Train your staff in communicating with people who are deaf or have hearing loss

Train your staff in communicating with people with learning or behavioural challenges

Train your staff in disability awareness

Train your staff to respond to allergic reactions

Website meets WCAG 2.0 accessibility standards

Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)