Whale Watchin Ballina Departure
Overview
Experience the thrill of whale watching off the stunning Ballina coastline as majestic humpback whales migrate past our shores each season. Join an unforgettable ocean adventure with the chance to witness breaching whales, playful dolphins, sea turtles, and spectacular coastal scenery. Departing from the Richmond River, our locally owned tours combine excitement, comfort, and authentic local knowledge for a truly memorable Ballina marine adventure.
Location
Accessibility
Actively welcomes people with access needs.
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met
Caters for people who are deaf or have hearing loss
Caters for people who use a wheelchair.
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Have accessibility information and photos, including of a bathroom, room and/or floor plan on your website (can be emailed on request)
Have grab rails in the bathroom
Have visual alerts for emergencies (Include flashing light)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide portable ramps
Provide seating in common areas including reception area
Train your staff in communicating with people who are deaf or have hearing loss
Train your staff in disability awareness
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)