Wetlands and Waterways of Mildura and Murray River Tour and or Mildura to Wentworth
Overview
Mildura, Murray River and Wentworth Tour
Visit Lock 11. Gain an understanding how locks have been used and how they may change in the future. Travel in air conditioned comfort in an offroad bus through red gum and black box woodlands. Discover their hidden treasures. Wind along scenic bush tracks beside the Murray River. Enjoy a stroll across the board walk near Butler’s Creek and appreciate the cultural heritage silently scattered. Visit the old pumping station. Travel to Merbein to take in the scenic views from ancient white cliff overlooking the Murray.
Mildura to Wentworth Tour (Both sides of the Murray)
Experience the adventure travelling from Mildura to Wentworth visiting fascinating natural and man made features of the area. Highlights include heritage values ranging from scar trees and massive shell middens, wonderful wetlands, structures including locks and weirs, bridges from modern to early settlement and the stories of the Wentworth Gaol.
Accessibility
Actively welcomes people with access needs.
Adhere to The Food Authority requirements for allergy management in food preparation
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met
Caption all entertainment (TVs, live shows, performances)
Caters for people who are blind or have vision loss
Caters for people who are deaf or have hearing loss
Caters for people with allergies and intolerances.
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Have an appropriate area for toileting an assistance dog
Have handrails on all your stairways
Have TVs with captioning option
Have volume controlled phones
Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)
Provide seating in common areas including reception area
Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Train your staff to respond to allergic reactions
Use floors/coverings which are slip resistant, firm and smooth
Use non-slip tiles in the bathroom or slip resistant matting
Use Plain English / easy read signage and information (includes menus and emergency information)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
