Two Hour Cruise
Overview
This cruise offers a relaxing two hour cruise downstream through Mildura's Lock 11 (and return) on board the Paddle Vessel Rothbury.
A comprehensive live commentary is provided, providing an educational insight on the Murray Darling River system and their environs, and the history of the paddleboats. This cruise has been running continuously for over 50-years and suits all ages.
A light lunch - sandwiches, cakes, tea/coffee and cool drinks are available on board and the vessel is fully licenced.
The Paddle Boat Mundoo operates this cruise occasionally, when passenger numbers exceed the Paddle Vessel Rothbury's capacity.
Accessibility
Allows a person's carer free entry into participating venues and events
Actively welcomes people with access needs.
Adhere to The Food Authority requirements for allergy management in food preparation
Ask all visitors if there are any specific needs to be met
Caters for people who are blind or have vision loss
Caters for people who use a wheelchair.
Caters for people with allergies and intolerances.
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Have at least one wheelchair accessible parking space with wheelchair accessible signage clearly displayed (International standards are 3200mm wide x 2500 mm high)
Have grab rails in the bathroom
Have handrails on all your stairways
Have wheelchair access to amusements and activities including boats and bush trails (includes tour rides, skyways, trolley cars, flying fox, amusement rides and boating)
Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide information in audio format (includes an audio described map of your venue, audio descs of performances and/ or displays)
Provide seating in common areas including reception area
Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Train your staff to respond to allergic reactions
Use easy read fonts in your signage and communication materials (Helvetica and Arial)
Use floors/coverings which are slip resistant, firm and smooth
Use non-slip tiles in the bathroom or slip resistant matting
Use Plain English / easy read signage and information (includes menus and emergency information)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
