Alpine Charters
Overview
Alpine Charters is a local Snowy Mountains family-owned and operated business offering Snowy Mountains transport.
There is so much to see and do throughout the year in the Snowy Mountains.
Not just snow - art and culture, festivals, mountain biking, horse riding, hiking and walking, road cycling, fishing, snow and skiing, food and wine, sailing, water sports, and so much more.
Alpine Charters service the Snowy Mountains region and will meet you at your desired pickup point, be that Canberra, Canberra Airport, Snowy Mountains Airport, Jindabyne Airport or anywhere in between that requires that extra special attention.
Alpine Charters also provides drop-off and pick-up for cyclists, cross-country hikers, campers and kayakers, on or off-road.
Their accredited and experienced drivers are members of the local community, and they have a great knowledge of the area and its attractions.
Accessibility
A quiet space is available at the venue/ facility
Actively welcomes people with access needs.
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met
Caters for people who are blind or have vision loss
Caters for people who are deaf or have hearing loss
Caters for people with allergies and intolerances.
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
Have handrails on all your stairways
Have telephones which are compatible with hearing aids
Have visual alerts for emergencies (Include flashing light)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide digital communication materials (hard copy information is also available on line)
Provide information in large print
Provide toiletries which are chemical and fragrance free (if requested)
Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
Train your staff in communicating with people who are deaf or have hearing loss
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Train your staff to respond to allergic reactions
Use easy read fonts in your signage and communication materials (Helvetica and Arial)
Use floors/coverings which are slip resistant, firm and smooth
Use organic (chemical and fragrance free) cleaning products
Use Plain English / easy read signage and information (includes menus and emergency information)
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)
