The Cellar Restaurant
Centrally located in the heart of Pokolbin, just a short stroll from the world class Hunter Valley Gardens and within easy access to wineries and golf clubs, The Cellar Restaurant offers modern contemporary inspired cuisine focusing on flavours and textures in elegant yet relaxed surroundings.
Their wisteria surrounded courtyard is perfect for dining with large umbrellas for shade on the hotter days.
Their sandstone and glass building features lush indoor gardens intermingled with a huge welcoming fireplace in the centre. The ambience is sophisticated yet relaxed with welcoming staff and friendly service. The restaurant is fully air-conditioned during the warmer months and in winter, the cosy open fire and flickering candles impart warmth and charm.
Actively welcomes people with access needs.
Adhere to The Food Authority requirements for allergy management in food preparation
Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)
Ask all visitors if there are any specific needs to be met
Caters for people who are blind or have vision loss
Caters for people who are deaf or have hearing loss
Caters for people who use a wheelchair.
Caters for people with allergies and intolerances.
Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)
Employ people with disability
Have a low noise reception areas with hearing loss friendly acoustics and adequate lighting for viewing facial expressions (includes common areas which are free of background noise, background music)
Have a step free main entrance to the building and/or reception area (includes ramps or slopes with a maximum gradient of 1:14, otherwise are too steep for wheelchairs)
Have a wheelchair accessible toilet / shower and change room
Have accessible seating areas in theatrette
Have an accessible public toilet which is unlocked
Have Exit signs which are visible at a ground level (high level signs are difficult to see in a fire)
Have handrails on all your stairways
Have step free access to restaurant, lounge and bar
Have step free access to the conference or function room
Modify your cooking and cleaning practices to cater for people with food allergies or chemical intolerances (could include menus with meals free from: nuts, dairy, seafood, eggs, gluten etc)
Offer a range of contact methods for receiving complaints
Offer multiple options for booking - web, email, phone
Provide assistance with booking arrangements (includes providing clear itineraries with written instructions on what to do at various destinations)
Provide information in large print
Provide linen that is chemical and fragrance free (if requested)
Provide toiletries which are chemical and fragrance free (if requested)
Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)
Train your staff in communicating with people who are deaf or have hearing loss
Train your staff in communicating with people with learning or behavioural challenges
Train your staff in disability awareness
Train your staff to respond to allergic reactions
Use easy read fonts in your signage and communication materials (Helvetica and Arial)
Use organic (chemical and fragrance free) cleaning products
Use organic (chemical and fragrance free) deodorisers in public areas and rooms
Use Plain English / easy read signage and information (includes menus and emergency information)
Website meets WCAG 2.0 accessibility standards
Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)