Elephant Mountain Wines

Overview

Elephant Mountain Wines is a small family-owned cellar door with a beautiful vista of the Mudgee countryside. They have award-winning wines to sample and beautiful local produce. Try their local…

Elephant Mountain Wines is a small family-owned cellar door with a beautiful vista of the Mudgee countryside.

They have award-winning wines to sample and beautiful local produce. Try their local pantry, jams, relishes and chutneys.

A quiet space is available at the venue/ facility

Actively welcomes people with access needs.

Advise tour guides of the access needs of guests at the time of booking (includes pick up and drop off requirements)

Ask all visitors if there are any specific needs to be met

Caters for people who are blind or have vision loss

Caters for people who are deaf or have hearing loss

Caters for people who use a wheelchair.

Caters for people with sufficient mobility to climb a few steps but who would benefit from fixtures to aid balance. (This includes people using walking frames and mobility aids)

Have an appropriate area for toileting an assistance dog

Have grab rails in the bathroom

Offer a range of contact methods for receiving complaints

Offer multiple options for booking - web, email, phone

Train your staff in customer service for people with vision loss (training would incorporate way finding and communicating with people with vision loss)

Train your staff in communicating with people with learning or behavioural challenges

Use non-slip tiles in the bathroom or slip resistant matting

Use Plain English / easy read signage and information (includes menus and emergency information)

Welcomes and assists people who have challenges with learning, communication, understanding and behaviour. (includes people with autism, intellectual disability, Down syndrome, acquired brain injury (ABI), dyslexia and dementia)

Product List